When clients sense that nothing is expected of their answer, they relax. They pause. They speak more slowly. They wander a little as they search for words, and in that wandering, something real often appears. This is where conversations change.
When clients sense that nothing is expected of their answer, they relax. They pause. They speak more slowly. They wander a little as they search for words, and in that wandering, something real often appears. This is where conversations change.
