Some would use AI to surface options then ask an adviser to confirm them, while others simply want their adviser backed by AI tools.
Clients increasingly turn to AI to weigh options but want judgement and accountability from a trusted adviser before investing, said Barry O’Byrne, CEO of international wealth and premier banking at HSBC.
That is why HSBC is investing in adviser-enabled AI tools so its relationship managers “can have richer client conversations,” he said.
Still, AI has become a mainstream investor tool, with respondents ranking finance and investment as the top area where they use it at 73 percent, ahead of work and career at 62 percent.
Investors primarily use AI for analysis and research at 66 percent, strategy support at 50 percent, and a second opinion on their ideas at 31 percent.
